Quality Guarantee & Refund Policy

WHAT IS COVERED

We take great care and pride in hand assembling Carbon Flyer.  We guarantee that it will arrive in working order ready for you to have fun flying as promised.   

 

If your Carbon Flyer arrives with any manufacturer defects, we will replace or refund your purchase within 30 days of delivery, provided you follow the return process detailed below.

 

WHAT IS NOT COVERED 

While we assert that Carbon Flyer is made of carbon fiber and more durable than many foam, wood, and plastic RC planes out there, we want to be clear that it is not indestructible.  We make no promises of flying Carbon Flyer into walls, trees, concrete, etc. without possible damage.  

 

Therefore, we cannot accept returns or replace planes based on damage incurred during use.

 

Also, we recommend some best practices for flying Carbon Flyer.  Flying Carbon Flyer may take some practice on your part.  Flying is easier for some than others.  

 

RETURN POLICY

We will accept qualified returns up to 30 days from receipt of your purchase.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.  The only exception is if your Carbon Flyer was damaged due to a manufacturer defect. If this is the case, will discuss this with you during our return correspondence to determine eligibility. 

 

Returned items must be in the original packaging. Aging through normal use or mishandling is not covered.

 

To make a return, please email customerservice@carbonflyer.com in order to receive your return instructions. Refunds will be processed once we receive the returned merchandise.

 

A refund will not be provided in following cases:

  1. The product was not originally purchased from the CarbonFlyer.com Online Store.
  2. The product is returned beyond 30 calendar days of the date the product is delivered to your address.
  3. Planes, product labels, or packaging show damage, alteration, or wear.
  4. Product sent in for refund does not include all original accessories and packaging.
  5. You don’t contact us at customerservice@carbonflyer.com for return instructions prior to returning.

 

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