Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (not the original shipping box, but any other container such as a fabric bag, etc. that is inside of the shipping box).
Several types of goods are exempt from being returned. Custom pipes, perishable goods, used items, items marked as "seconds" (i.e. noted prior to purchase that they are not first quality), and gift cards are included in this list.
To complete your return, we require a receipt or proof of purchase.